01
Information We Collect
We collect only the information required to create accounts, process orders, verify payments, and provide customer support.
- Name, phone number, email, and account profile details when provided.
- Order details such as product, package, UID, player ID, server, and delivery status.
- Payment references, transaction IDs, screenshots, and wallet activity where needed.
02
How We Use Data
Your information helps us complete top-ups, prevent fraud, resolve disputes, and improve the buying experience for Bangladesh customers.
- Confirm payments and match them with the correct orders.
- Send order updates, support replies, and important service notices.
- Improve product availability, page performance, and support response quality.
03
Payment and Security
We handle payment-related records carefully and use them only for order verification, refund checks, dispute resolution, and accounting purposes.
- Never share OTP, PIN, password, or private banking access with anyone.
- Support may ask for transaction ID or screenshot, not your payment account password.
- Suspicious activity may be reviewed to protect customers and the platform.
04
Cookies and Analytics
Cookies and basic analytics may be used to keep sessions active, remember preferences, improve loading speed, and understand site usage.
- Session cookies support login and account features.
- Analytics helps us identify broken pages and improve product discovery.
- You can control browser cookies from your device settings.
05
Sharing Information
We do not sell customer data. Limited order information may be shared with trusted processors only when required to deliver a service or verify a payment.
- Suppliers may receive the account details needed for delivery.
- Payment providers may process transaction verification data.
- Legal requests may require disclosure when applicable under Bangladesh law.
06
Your Choices
You can contact support to correct account information, ask questions about order data, or request help with privacy-related concerns.
- Keep your profile information accurate for faster support.
- Contact us if you believe your information has been used incorrectly.
- Some order records may be retained for payment, refund, and dispute history.